Department: Sales & Marketing

Reports to: Director of R&D and Business Development

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Position Summary

Will achieve maximum sales profitability and growth within the assigned territory and/or market segment by effectively selling National Flavors’ products and services. Work requires substantial knowledge of product line as well as industries we serve.

Essential Job Functions

• Contact regular and prospective customers to promote, sell, and secure new projects utilizing a relationship-based approach.
• Answer prospective and existing customers’ questions about products and applications, prices, and availability.
• Create quotations and negotiate pricing and credit or contract terms for prospective and existing customers which meets specific customer needs.
• Demonstrate electronic tools to customers for ease of sample ordering and regulatory documentation.
• Follow-up with customers after receipt of product samples and information.
• Coordinate with the R&D department when duplication or new development is appropriate.
• Consult with customers after sales to resolve issues and provide ongoing support.
• Identify and obtain new customers through direct marketing, cold calling, business directories, customer referrals, participating in organizations and clubs, and attending trade shows and conferences.
• Monitor market conditions, product innovations, and competitors’ products, prices and sales.
• Manage customer accounts by forecasting requirements, preparing budgets, analyzing purchasing variances, and scheduling travel.
• Perform administrative duties such as establishing short- and long-term growth plans for the territory, and filing expense account reimbursement requests.
• Enhance industry knowledge by attending educational seminars, reading professional publications, maintaining personal networks, and participating in professional organizations.

Minimum requirements

• Education: Bachelor’s degree or equivalent experience
• Work Experience: 5+ years’ experience in a sales role preferred. Experience in building sales territories, making customer presentations, obtaining new customers, conducting market research, setting and meeting sales goals, and building authentic professional relationships would be ideal.
• Industry Knowledge: Experience in the food industry
• Travel Requirement: 50-75% must reside on west coast
• Territory: West of the Rocky Mountains

Winning Behaviors, Competencies, and Skills

Behaviors and values:

• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Accountability – Ability to accept responsibility and account for his/her actions.
• Ambition - The drive to achieve personal advancement.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Competitiveness – Willingness to strive to get ahead or to finish projects.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Enthusiastic – Ability to bring energy to the performance of a task.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Judgment – The ability to formulate a sound decision using the available information.
• Persistence – Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Persuasive – Ability to influence others to change position or to adopt a specific point of view.
• Presentation Skills – Ability to effectively present information publicly.
• Relationship Building – Ability to effectively build relationships with customers and co-workers.
• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Soft skills:

• Must be naturally optimistic.
• A disciplined self starter that demonstrates a strong work ethic.
• Team player.

Hard skills:

• A solid working knowledge of Microsoft Office Suite and capacity to learn and be proficient in our proprietary software and any other sales/research websites or tools is required.

Title: Packager I

Department: Production

Reports to: Production Manager

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Position Summary

Sets up and operates their workstation in accordance with established procedures and guidelines. Reads and interprets computer specifications/instructions to select the correct equipment and packaging materials for the product. Fills, secures, and labels containers according to company and/or customer specifications in a quick and accurate fashion. Verifies goods packaged against order information on tablet and delivers the packaged product to the appropriate area. Has knowledge of commonly-used concepts, practices and procedures within a food packaging industry. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Essential Job Functions

• Operate machinery used in the packaging process, or assist other compounders or packagers.
• Observe equipment operations so that malfunctions can be detected, and notify management of any malfunctions.
• Pack products in boxes, pails, or drums as instructed in a timely manner with accuracy.
• Verify label accuracy and apply labels to the correct product and container.
• Lift finished products and packed items, manually or using hoists.
• Count finished products to determine if product orders are complete.
• Maintain clean/safe work areas, machines, equipment, and product packaging according to safety and SQF standards (proper GMP’s and sanitary procedures).

Non-Essential Job Functions

• Replenish supplies as needed.
• Share duties of disposing of office trash and recyclables and restocking supplies in the restroom, break room areas and on the production floor.

Minimum requirements

• Education: High school diploma (or GED) or equivalent combination of education and experience required
• 0-2 years of experience in the field or in a related area
• Industry Knowledge: Food manufacturing or packaging experience helpful, but not required

Winning Behaviors, Competencies, and Skills

Behaviors and values:

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability – Ability to adapt to change in the workplace.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability – The trait of being dependable and trustworthy.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Soft skills:

• Must possess strong work ethic, high character and be passionate about serving others.
• Ability to multi-task and perform accurately in stressful situations is ideal.
• Attention to detail is critical.
• Strong interpersonal skills are necessary as this position involves intense teamwork.

Hard skills:

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must be able to lift up to 100 lb. on an occasional basis.
• Must be able to lift up to 50 lb on regular basis.
• Must be capable of completing training in: Safety & HAZCOM, Forklift Training, GMP Training, Knife Policy Training, BioSecurity and Food Defense Training, and any other training needs that arise.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Title: Packager I

Department: Production

Reports to: Production Manager

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Position Summary

Sets up and operates their workstation in accordance with established procedures and guidelines. Reads and interprets computer specifications/instructions to select the correct equipment and packaging materials for the product. Fills, secures, and labels containers according to company and/or customer specifications in a quick and accurate fashion. Verifies goods packaged against order information on tablet and delivers the packaged product to the appropriate area. Has knowledge of commonly-used concepts, practices and procedures within a food packaging industry. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Essential Job Functions

• Operate machinery used in the packaging process, or assist other compounders or packagers.
• Observe equipment operations so that malfunctions can be detected, and notify management of any malfunctions.
• Pack products in boxes, pails, or drums as instructed in a timely manner with accuracy.
• Verify label accuracy and apply labels to the correct product and container.
• Lift finished products and packed items, manually or using hoists.
• Count finished products to determine if product orders are complete.
• Maintain clean/safe work areas, machines, equipment, and product packaging according to safety and SQF standards (proper GMP’s and sanitary procedures).

Non-Essential Job Functions

• Replenish supplies as needed.
• Share duties of disposing of office trash and recyclables and restocking supplies in the restroom, break room areas and on the production floor.

Minimum requirements

• Education: High school diploma (or GED) or equivalent combination of education and experience required
• 0-2 years of experience in the field or in a related area
• Industry Knowledge: Food manufacturing or packaging experience helpful, but not required

Winning Behaviors, Competencies, and Skills

Behaviors and values:

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability – Ability to adapt to change in the workplace.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability – The trait of being dependable and trustworthy.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Soft skills:

• Must possess strong work ethic, high character and be passionate about serving others.
• Ability to multi-task and perform accurately in stressful situations is ideal.
• Attention to detail is critical.
• Strong interpersonal skills are necessary as this position involves intense teamwork.

Hard skills:

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must be able to lift up to 100 lb. on an occasional basis.
• Must be able to lift up to 50 lb on regular basis.
• Must be capable of completing training in: Safety & HAZCOM, Forklift Training, GMP Training, Knife Policy Training, BioSecurity and Food Defense Training, and any other training needs that arise.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Title: Customer Service Representative I

Department: Customer Service

Reports to: Director of Human Resources

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Position Summary

Serves customers by processing orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position demonstrates exceptionally high levels of customer service at all times. Provides product and service information. Is familiar with commonly used concepts, practices, and procedures within the customer service field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of tasks. Primary job functions requires utilizing independent judgement and strong solutions based creativity.

Essential Job Functions

• Communicates with customers, mainly by telephone, to provide information about products or services, process orders and set up accounts.
• Works collaboratively with multiple teams throughout the NF organization.
• Maintain customer account information on an ongoing basis.
• Accurately process orders.
• Contact customers to respond to inquiries or to notify of any adjustments.
• Address customer needs as applicable.
• Suggestive sells new or additional products when appropriate.
• Use judgment in determining if you are capable of assisting the customer or if the customer should be referred for technical, special pricing assistance, product information and/or application.
• Keeps the following in mind for continuous improvement opportunities; products, packaging, shipping, service, communication methods, and ordering and billing procedures to prevent future issues and increase efficiencies.
• Share with supervisor any voice of customer concerns.
• All other duties as assigned.

Minimum requirements

• Education: High School diploma or equivalent required
• Work Experience: Requires 3 months + of experience in customer service or in a related area
• Industry Knowledge: Customer Service in a manufacturing environment helpful, but not required.

Additional Skills

• Excellent communication skills are needed to ensure that order and product information is properly conveyed to customers.
• Ability to root cause and problem-solving skills.
• Sense of urgency is required to ensure that deadlines are met.
• Ability to multi-task and be responsible for accurate work.
• Must be able to be flexible, maintain pleasant demeanor, and have patience to handle a variety of situations.
• Must be reliable and punctual to ensure that we are able to function as a team to deliver the best customer service possible.
• Team player
• Demonstrated ability to give and receive constructive feedback in an appropriate manner.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.