Title: Packager I

Department: Production

Reports to: Production Manager

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Position Summary

Sets up and operates their workstation in accordance with established procedures and guidelines. Reads and interprets computer specifications/instructions to select the correct equipment and packaging materials for the product. Fills, secures, and labels containers according to company and/or customer specifications in a quick and accurate fashion. Verifies goods packaged against order information on tablet and delivers the packaged product to the appropriate area. Has knowledge of commonly-used concepts, practices and procedures within a food packaging industry. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Essential Job Functions

• Operate machinery used in the packaging process, or assist other compounders or packagers.
• Observe equipment operations so that malfunctions can be detected, and notify management of any malfunctions.
• Pack products in boxes, pails, or drums as instructed in a timely manner with accuracy.
• Verify label accuracy and apply labels to the correct product and container.
• Lift finished products and packed items, manually or using hoists.
• Count finished products to determine if product orders are complete.
• Maintain clean/safe work areas, machines, equipment, and product packaging according to safety and SQF standards (proper GMP’s and sanitary procedures).

Non-Essential Job Functions

• Replenish supplies as needed.
• Share duties of disposing of office trash and recyclables and restocking supplies in the restroom, break room areas and on the production floor.

Minimum requirements

• Education: High school diploma (or GED) or equivalent combination of education and experience required
• 0-2 years of experience in the field or in a related area
• Industry Knowledge: Food manufacturing or packaging experience helpful, but not required

Winning Behaviors, Competencies, and Skills

Behaviors and values:

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability – Ability to adapt to change in the workplace.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability – The trait of being dependable and trustworthy.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Soft skills:

• Must possess strong work ethic, high character and be passionate about serving others.
• Ability to multi-task and perform accurately in stressful situations is ideal.
• Attention to detail is critical.
• Strong interpersonal skills are necessary as this position involves intense teamwork.

Hard skills:

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must be able to lift up to 100 lb. on an occasional basis.
• Must be able to lift up to 50 lb on regular basis.
• Must be capable of completing training in: Safety & HAZCOM, Forklift Training, GMP Training, Knife Policy Training, BioSecurity and Food Defense Training, and any other training needs that arise.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Title: Packager I

Department: Production

Reports to: Production Manager

 Download Summary   Submit Your Resume

Position Summary

Sets up and operates their workstation in accordance with established procedures and guidelines. Reads and interprets computer specifications/instructions to select the correct equipment and packaging materials for the product. Fills, secures, and labels containers according to company and/or customer specifications in a quick and accurate fashion. Verifies goods packaged against order information on tablet and delivers the packaged product to the appropriate area. Has knowledge of commonly-used concepts, practices and procedures within a food packaging industry. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Essential Job Functions

• Operate machinery used in the packaging process, or assist other compounders or packagers.
• Observe equipment operations so that malfunctions can be detected, and notify management of any malfunctions.
• Pack products in boxes, pails, or drums as instructed in a timely manner with accuracy.
• Verify label accuracy and apply labels to the correct product and container.
• Lift finished products and packed items, manually or using hoists.
• Count finished products to determine if product orders are complete.
• Maintain clean/safe work areas, machines, equipment, and product packaging according to safety and SQF standards (proper GMP’s and sanitary procedures).

Non-Essential Job Functions

• Replenish supplies as needed.
• Share duties of disposing of office trash and recyclables and restocking supplies in the restroom, break room areas and on the production floor.

Minimum requirements

• Education: High school diploma (or GED) or equivalent combination of education and experience required
• 0-2 years of experience in the field or in a related area
• Industry Knowledge: Food manufacturing or packaging experience helpful, but not required

Winning Behaviors, Competencies, and Skills

Behaviors and values:

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability – Ability to adapt to change in the workplace.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability – The trait of being dependable and trustworthy.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Soft skills:

• Must possess strong work ethic, high character and be passionate about serving others.
• Ability to multi-task and perform accurately in stressful situations is ideal.
• Attention to detail is critical.
• Strong interpersonal skills are necessary as this position involves intense teamwork.

Hard skills:

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must be able to lift up to 100 lb. on an occasional basis.
• Must be able to lift up to 50 lb on regular basis.
• Must be capable of completing training in: Safety & HAZCOM, Forklift Training, GMP Training, Knife Policy Training, BioSecurity and Food Defense Training, and any other training needs that arise.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Title: Customer Service Representative I

Department: Customer Service

Reports to: Director of Human Resources

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Position Summary

Serves customers by processing orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position demonstrates exceptionally high levels of customer service at all times. Provides product and service information. Is familiar with commonly used concepts, practices, and procedures within the customer service field. Relies on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of tasks. Primary job functions requires utilizing independent judgement and strong solutions based creativity.

Essential Job Functions

• Communicates with customers, mainly by telephone, to provide information about products or services, process orders and set up accounts.
• Works collaboratively with multiple teams throughout the NF organization.
• Maintain customer account information on an ongoing basis.
• Accurately process orders.
• Contact customers to respond to inquiries or to notify of any adjustments.
• Address customer needs as applicable.
• Suggestive sells new or additional products when appropriate.
• Use judgment in determining if you are capable of assisting the customer or if the customer should be referred for technical, special pricing assistance, product information and/or application.
• Keeps the following in mind for continuous improvement opportunities; products, packaging, shipping, service, communication methods, and ordering and billing procedures to prevent future issues and increase efficiencies.
• Share with supervisor any voice of customer concerns.
• All other duties as assigned.

Minimum requirements

• Education: High School diploma or equivalent required
• Work Experience: Requires 3 months + of experience in customer service or in a related area
• Industry Knowledge: Customer Service in a manufacturing environment helpful, but not required.

Additional Skills

• Excellent communication skills are needed to ensure that order and product information is properly conveyed to customers.
• Ability to root cause and problem-solving skills.
• Sense of urgency is required to ensure that deadlines are met.
• Ability to multi-task and be responsible for accurate work.
• Must be able to be flexible, maintain pleasant demeanor, and have patience to handle a variety of situations.
• Must be reliable and punctual to ensure that we are able to function as a team to deliver the best customer service possible.
• Team player
• Demonstrated ability to give and receive constructive feedback in an appropriate manner.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.